Service Policy & Support Terms
Clear service terms so you know what to expect before, during, and after your support appointment.
Remote Support Access
Remote support is only started with your approval. During a remote session, we may connect to your computer to review, diagnose, or help resolve the issue. You can end the session at any time. We do not access files or personal information unless it is directly required for the support request and approved by you.
Diagnostics & Assessment
Before repair work begins, we assess the issue and explain the recommended next step. Some problems can be resolved quickly, while others may require additional time, parts, software, or specialized support. Any applicable diagnostic, travel, or service charges will be discussed before work proceeds.
Fixed-or-Free Promise
If we cannot resolve the issue, you do not pay for the repair service. This does not include parts, third-party costs, travel charges, special service requests, or work that was approved separately. If the device is not worth repairing or the issue is outside our scope, we will explain your options before you decide how to proceed.
Data Backup & Recovery
We take care when working with your devices, but data loss can happen during repair, recovery, malware removal, hardware failure, or system troubleshooting. We strongly recommend backing up important files before any service. Data recovery is not guaranteed and may require a separate quote or specialized recovery provider.
Parts & Hardware
If parts or hardware replacements are needed, we will review the cost and get your approval before ordering or installing anything. Parts may be covered by manufacturer warranty where applicable. We are not responsible for manufacturer defects, supplier delays, or compatibility issues caused by unsupported or aging hardware.
Travel & Service Charges
On-site service may be available across Calgary, Edmonton, Airdrie, Chestermere, Cochrane, Okotoks, Strathmore, High River, Langdon, Crossfield, Diamond Valley, and nearby communities. Travel fees may apply depending on location, appointment type, urgency, or distance. Any applicable travel or special service charge will be confirmed before your appointment.
Support Limits & Coverage
We support common home and business technology needs, including computers, laptops, Wi-Fi, printers, networks, software setup, malware concerns, backups, and general troubleshooting. Some specialized systems, business applications, custom environments, unsupported devices, or advanced recovery work may fall outside our service scope. If that happens, we will be upfront and recommend the next best option.
Have questions about our service policy? Call 825-733-5037 or contact us before booking. We are happy to review your situation, explain what is covered, and help you choose the right support option.